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Karachi Water & Sewerage Corporation under various Public Sector Development Programs (PSDP) and Annual Development Programs (ADP) has added water and sewerage infrastructure in Karachi from time to time. Such project includes but not limited to, Rehabilitation of infrastructure with replacement of pipes, water trunk mains, trunk sewers, pumping stations for water and sewerage to ensure 24/7 supply of water and sewerage services.
In this regard, following are the on-going projects in Karachi Water and Sewerage Corporation (KW&SC): -
Cost: PKR 36,000 Million (USD 130 Million equivalent)
Timeline: Trunk Interceptor – Oct, 2013 (start date) and Dec, 2024 (completion date)
Sewage Treatment Plant-I at Haroonabad, Keamari, Karachi – Sep, 2014 (start date) and June, 2026 (completion date)
Sewage Treatment Plant-III at Mauripur, Keamari, Karachi– Sep, 2014 (start date) and June, 2027 (completion date)
Consultant: Techno Consultant International Pvt. Ltd.
Scope: The scope of S-III Project is as follows: -
Trunk Interceptor -- The construction of Trunk Interceptor in Lyari River up to the Sewage Treatment Plant-I at Haroonabad, Keamari to bring 100 MGD of sewage at the site. The work has been completed over the entire length of 4.3 km in 2018. Sewage coming from Orangi and Gujar Nullah shall drain into trunk interceptor comprising 100 MGD as average flow, while peak flow shall be 126 MGD.
Sewage Treatment Plant-I at Haroonabad, Keamari, Karachi – Sewage Treatment Plant I with a design capacity of 100 MGD was initially conceived in the project in 2014. However, the contractor on the site has been asked to complete and run initially 35 MGD of treatment facility and later the treatment shall be enhanced to 65 MGD. The existing scope includes; construction of 100 MGD pump house, a conveyance system, and rehabilitation of the existing structure. By September 2024, the progress on site is as under:-
The treatment plant shall be completed by June 2026.
Sewage Treatment Plant-III at Mauripur, Keamari, Karachi –
Cost: PKR 126,000 Million (USD 130 million equivalent)
Consultant: Techno Engineering Services Pvt. Ltd, Khyber Grace Pvt. Ltd., Ramzan & Sons Pvt. Ltd., Descon Pvt. Ltd., China Harbor Engineering Company Ltd., Al-Fajr International (JV), China Gansu International Economic and Technical Corporation Pvt. Ltd., Anhui Construction Engineering Group Co., Ltd, and Matracon Pakistan Pvt. Ltd.
Quantum of Water Supply: 260 Million Gallons Daily (483 Cusec)
Planned Completion Date: Dec 2025
Scope: The Greater Karachi Bulk Water Supply Scheme (also known as K-IV) is executed by Water and Power Development Authority under Public Sector Development Program (PSDP) funded by Government of Pakistan. The project was initially conceived in 2008 with co-financing arrangement of provincial and federal government at 50:50. However, the project was redesigned with new alignment of water pipelines in 2018 and the entire responsibility of completing the mainstream is now rest with the federal government. With the revised scope, the first phase of the project now comprising of 260 MGD. The scope of the project is as follows:-
The project has achieved a physical progress of 47.24 % and is fast approaching completion. As a result, it will improve the reliability of the water system, support economic growth, and bolster public health by mitigating waterborne diseases. Additionally, the project will advance sustainable water management and modernize infrastructure, ensuring a more resilient and efficient water supply for the city's future needs.
Cost: PKR ()USD 257 million
Consultant: Under procurement
Timeline: November, 2024 to November, 2026
Detail: The K-IV Augmentation and Downstream Allied Works aim to enhance Karachi's water supply infrastructure by interconnecting the K-IV Treatment Plants. This initiative increases water supply by 260 MGD, focusing on Pipri, NEK/COD, and Hub Systems. Improvements will benefit various districts and adjoining areas including Malir, Korangi, Cantonments, South, Central, West, North Karachi, Surjani, North Nazimabad, and SITE Area. The project bridges the gap between demand and supply through bulk transmission and distribution, ensuring sustainable water management and fortifying KW&SC's financial health. The supervision Consultant shall be onboard by November, 2024. The scope of the project is:
As part of the Commitment of Cooperation (CoC) signed between the Government of Sindh and the World Bank and being one of its major objectives, several projects have been initiated under the Public-Private Partnership (PPP) mode with assistance of the Sindh Public Private Authority. The following projects are underway which cover water supply and sewerage transportation, wastewater recycling, and filtration/desalination. The concessionaire oversees project development, operation, and maintenance, ensuring sustainable solutions to address the city's water challenges: -
Cost: PKR 50, 000 million (USD 180 million equivalent)
Consultant: Asian Development Bank (Transaction Advisor)
Timeline: April, 2025
Scope: The West Karachi Recycling Water Project aims to tackle the severe water shortage at Sindh Industrial Trading Estate (S.I.T.E) by recycling wastewater from the Lyari River to provide 35 Million Gallons Daily (MGD) of industrial-grade water through a Public-Private Partnership (PPP). Initiated with an RFQ on April 17, 2023 and following the receipt of four bids with three international firms shortlisted, the project is currently in the RFP phase with a bid submission deadline extended to September 27, 2024. Financial closure is projected for April 2025, with the goal of enhancing water efficiency, promoting sustainable development, and reducing dependency on informal water sources. The scope of the work includes:
Cost: USD 452 million out of which USD 230 million through VGF of the World Bank.
Consultant: Asian Development Bank (Transaction Advisor)
Timeline:
Scope: TP-IV is a major component of the S-III project located at Korangi. Accordingly, the project will incorporate various wastewater treatment and recycling facilities to allow the production of industrial grade recycled water. This will help augment KWSC’s water capacity thereby helping to alleviate potable water shortage in Karachi.
Cost: USD 53.2 Million
Consultant: EY Ford Rhodes (Lead Member & Financial Consultant), Techno Consultant International Pvt. Limited (Technical Consultant), and EMC Pakistan (Private) Limited (Social & Environmental Consultant)
Timeline: August 2024 to July, 2026
Scope:
The Karachi Water & Sewerage Services Improvement Project was conceived based on the Karachi Diagnostic Study conducted in 2016, stating that an amount of USD 4 billion is required to transform KW&SB into a financially viable, and administratively autonomous organization, strengthening institutional capacity along with improved service delivery. In the given scenario, the World Bank came forward with the commitment to lend USD 1.6 billion for KWSSIP in four phases from 2020-2032. Funding is shared between the IBRD and AIIB (40% each) and the Government of Sindh (20%).
Each phase of KWSSIP comprises of three major components i.e.,
The first phase of KWSSIP amounting to USD 100 million is under implementation and expected to be completed by June 2025. Whereas the second phase of KWSSIP amounting to USD 600 million has been approved by ECNEC and expected to commence by 2025. Further, the remaining two phases amounting to USD 500 million and USD 400 million respectively are yet to be planned.
SOP-I
Cost: USD 3.47 Million
Consultant: GFA Consulting GmbH Germany
Timeline: 23-08-2023 to 23-08-2024
Scope: The Institutional Reform Studies of KW&SC focuses on four key areas
These studies, commissioned by KWSSIP and conducted by GFA Consulting have organized a series of Stakeholder Meetings, Customers Identification Survey, Training Needs Assessment, and comprehensive training on Human Resources related matters. In this regard, Interim Reports on these core areas have been submitted by the GFA, and the Final Report is expected to provide recommendations for improving these areas to boost revenue and enhance service-delivery. Furthermore, a Human Resource Management Training of the mid-level staff was also conducted to enhance operational efficiency and service-delivery.
Cost: USD 0.45 million
Consultant: National Rural Support Programme (NRSP)
Timeline: 11-03-2024 to 05-06-2025
Scope: Karachi has a significant population residing in Katchi Abadis, or slums. More than half of the city's population lives in these informal settlements, which have historically been neglected, resulting in a lack of access to clean water and proper sanitation services. In response to these challenges, the Karachi Water and Sewerage Corporation (KW&SC) has established a Katchi Abadi under the Technical Services Department. Under this program a partnership involving the Katchi Abadi Cell of Karachi Water and Sewerage Services Improvement Project (KWSSIP), Non-Governmental Organizations (NGOs), and Community Based Organizations (CBOs) is planned. This partnership will help ensure that KW&SC is able to increase revenues while providing legal water connections and sewerage services to low-income communities. Each stakeholder will have specific roles and responsibilities:
Currently, a letter of commencement has been issued, and contract execution is underway.
Cost: USD 2.26 million
Consultant: National Engineering Services Pakistan (NESPAK) Pvt. Ltd
Timeline: 26-12-2023 to 26-12-2024
Scope:
Cost: USD 2.40 million
Consultant: National Engineering Services Pakistan (NESPAK) Pvt. Ltd
Timeline: Completed
Scope: In collaboration with the Competitive and Livable City of Karachi (CLICK) project of the World Bank, which is also a Sindh Local Government Department initiative for improvement of the municipal functions in Karachi, this project was developed by the Karachi Water Sewerage Services Improvement Project (KWWSIP) with the primary objective of focusing on addressing issues related to water supply and sewer lines within Karachi. The selection for repairing existing portions were based on the survey's findings and information obtained from CLICK. Under this project, repairing of roads was done through necessary patchwork and sewer lines were also repaired. The project has already been completed and it has improved efficiency of the system by resulting in improved motor ability and reducing leakages in sewer lines.
Cost: USD 6.83 million
Consultant: National Engineering Services Pakistan (NESPAK) Pvt. Ltd
Timeline: 24-08-2023 to 24-08-2024
Scope: The Bulk Water supply system was originally installed between the 1950s and 2000s and has since suffered from illegal sand extraction, inadequate maintenance and heavy rains leading to significant deterioration and exposing the G.K conduit to high risk. The Bulk Water Supply System crosses various obstacles, including water channels, railway tracks, and roads, and passes through the Malir riverbed, where KW&SC maintains a 500 ft corridor. To ensure the system’s stability which is crucial for Karachi’s water supply, an urgent design and implementation of protective measures were required. To address these issues, this project has been envisaged and currently, work is underway to address these issues.
Cost: USD 4.13 million
Timeline: Completed
Brief: The Karachi Water and Sewerage Corporation (KW&SC) has successfully procured 14 pairs and 10 combined sewage suction and jetting trucks equipped with an advanced fleet management system. This strategic investment significantly enhances our efficiency and effectiveness in clog removal and service delivery, particularly during rainy periods. Historically, KW&SC faced challenges due to outdated machinery and limited staffing for sewage maintenance, leading to frequent line collapses and the sinking of sewers throughout Karachi. These issues were further enhanced by the overburdening of the existing sewerage infrastructure, resulting in sewage overflow on the streets due to clogs especially in the periods of rain or Monsoons. With the recent addition of the new jetting and suction trucks, KW&SC is now better equipped to address these challenges. Our modern fleet allows us to swiftly and effectively clear clogs, ensuring improved service delivery and enhanced public health. KW&SC is committed to maintaining a reliable and efficient sewerage system for the residents of Karachi.
Cost: USD 8.32 million
Consultant: National Engineering Services Pakistan (NESPAK) Pvt. Ltd
Timeline: March, 2024 to March, 2025
Scope: Most of the trunk mains in the Bulk system of Karachi Water and Sewerage Corporation (KW&SC) are PRCC (Pre-Stressed Reinforced Cement Concrete) and have surpassed their useful lifespan. One of these trunk mains is the Old Pipri Main, a 72" PRCC pipe that supplies filtered water from Pipri. The pipe has experienced significant leakages due to deterioration and loose-fitted rubber joints, making it a priority for SOP-I. The scope of the project involves
At present the project work is ongoing, and HR coils for manufacturing the MS pipes have already arrived at Karachi Port.
Cost: USD 4.08 million
Consultant: National Engineering Services Pakistan (NESPAK) Pvt. Ltd
Timeline: June, 2025 to
Scope: The Karachi Water and Sewerage Corporation (KW&SC) is one of the largest utilities in Pakistan, however, several factors contribute to its low revenues, including high levels of non-revenue water, a limited customer base, and metering practices based on the area of the unit rather than the volume of water used. To address these challenges, KW&SC is undergoing a transformative process by implementing advanced metering solutions, enhancing billing systems, and optimizing customer databases. These improvements aim to boost revenue generation, increase water management efficiency, and strengthen resilience against water scarcity in Karachi. The scope of this project includes installation of flow meters for Bulk water consumers, these flow meters while improving efficiency of the operations of KW&SC will also benefit bulk water consumers by providing accurate usage measurements, detecting leaks, improving water management, and ensuring fair billing. These meters help reduce water loss, lower costs, and support regulatory compliance and informed decision-making. Currently, the awarding of the metering contract is in progress. The scope of the project includes:
Cost: USD 1.35 million
Consultant: National Engineering Services Pakistan (NESPAK) Pvt. Ltd
Timeline: January, 2024 to January, 2025
Scope: The scope of this project includes establishment of a sewerage network in Teen Hatti, District Central, Karachi, to improve sanitation and waste management in Liaquatabad Town. Teen Hatii is strategically located on the northern banks of the Lyari River, and it connects multiple neighborhoods and thus, is vital to Karachi's infrastructure, enhancing the city's resilience and livability. Currently, the work is in progress.
Cost: USD 775.23 million
Consultant: Electronic Safety & Security Private Limited (ESSPL)
Timeline: Completed
Scope: A state-of-the-art Hydrant Management Cell has been established at the main office of KW&SC at Karsaz, Karachi which ensures efficient and transparent operations of water hydrants and tankers. The scope of the project includes:
This initiative has significantly boosted revenue from Rs. 70 million to Rs. 180 million monthly with projections for further growth to Rs. 250 million. The center effectively combats illegal water activities, ensuring safe water delivery to the community and establishing KW&SC's authority.
Cost: USD 3.19 Million
Consultant: Dar al Handasah Pvt. Ltd.
Timeline: March, 2024 to June, 2025
Scope: The Japan International Cooperation Agency (JICA) prepared a master plan in 2007 for the Karachi Water and Sewerage Corporation to improve its services. However, an updated Master Plan for KW&SC's water supply and sewerage system in Karachi is needed due to changes over the past twelve (12) years. The existing 2007 framework, developed under JICA's study, requires reassessment to address current conditions like population growth and urban changes. For this purpose, this project was conceived which will have the scope for evaluation of critical areas and phase wise implementation of the following:
This comprehensive revision aims to improve the sustainability, efficiency, and resilience of Karachi’s water infrastructure to address the related challenges.
Cost: USD 291 million
Consultant: National Engineering Services Pakistan (NESPAK) Pvt. Ltd.
Timeline: December, 2023 to December, 2024
Scope: One of the major challenges of the Karachi Water and Sewerage Corporation (KW&SC) is the provision of clean water to a population of more than twenty million people. To ensure the same, the following twenty-nine (29) Intermittent Chlorination Stations at fifteen (15) different locations with Hypo-Chlorinator Systems are planned for designated areas to ensure water safety. Adjustments will be made based on field assessments; however, non-operational pump rehabilitation is not included in the project scope. The areas where these Chlorination Stations are planned are:
Cost: USD 2385 million
Consultant: National Engineering Services Pakistan (NESPAK) Pvt. Ltd
Timeline: January, 2024 to January, 2025
Scope: The Karachi Water and Sewerage Corporation (KW&SC) plans to address severe monsoon damage to Karachi's water supply and sewerage system by focusing on the vulnerable Rising Main No. 05 at the Dhabeji Pumping Station Complex. In this regard, KW&SC has planned the replacement of the said Rising Main with 72-inch diameter MS pipes. This measure aims to enhance the city's water infrastructure resilience while ensuring continued water supply.
Cost: USD 35.0 million
Consultant: Under SOP 2
Timeline:
Scope: The construction of new filtration plants addresses Karachi’s water quality issues by providing thorough treatment for raw water sources. This plan includes establishing filtration facilities across the city which covers major water sources. The locations selected for these filtration plants are as follows:
These plants will enhance water treatment, elevate quality standards, and ensure a healthier and more sustainable water supply for Karachi residents.
KW&SC is rolling out transformative projects to enhance efficiency, transparency, and service-delivery in Karachi's water and sanitation sector. From employee training to health insurance benefits and strategic partnerships, its initiatives are aimed to tackle challenges and improve water services for all. Discover more about these impactful New Initiatives!
The Karachi Water & Sewerage Corporation (KW&SC) has initiated a comprehensive Capacity-Building Program in alignment with the Karachi Water and Sewerage Corporation Act, 2023.
This program aims to equip employees, both on and off the field, with the necessary skills and knowledge to effectively manage tasks such as Bulk Production, Filtration Transmission, Reduction of Non-Revenue Water, Distribution of Water, Efficient Sewage Disposal, Billing, Complaint Redressal Mechanism, and Water Quality Assurance. Initially, newly appointed employees under the "Deceased Employee Quota" with higher academic qualifications are being trained through a series of training programs. Further, trainings related to Human Resources Management and Communication & Customer Relations Management have been conducted to impart skills in the existing employees of KW&SC.
KW&SC has undertaken to provide health insurance coverage for all regular and retired employees, as well as their families including the families of deceased employees.
This initiative involves digitizing data and issuing digital medical cards to facilitate cashless medical services across the country. The benefits include risk mitigation, access to a network of health professionals, cashless facilities, improved rates due to increased business volume, accountability of hospitals, case management, and control over unnecessary hospitalizations and leakages
Through collaboration with Jazz Cash, KW&SC aims to enhance convenience and accessibility for Karachi's residents in paying their water bills. The partnership includes social media marketing campaigns, cashback offers, SMS campaigns, and expanded payment options through retailers and online platforms. This initiative not only benefits consumers with convenient payment methods but also facilitates efficient fund reconciliation for KW&SC.
KW&SC is taking proactive steps to recover long-standing dues from consumers who have not paid their service charges. With the support of private agencies and contractors, a comprehensive survey, data validation, bill distribution, and revenue collection process are being initiated. This initiative aims to incentivize recovery efforts and significantly reduce outstanding arrears while increasing the revenue stream of KW&SC.
KW&SC has launched initiatives to combat illegal water connections and hydrants, ensuring the integrity of the water supply system, reducing water theft, and providing relief to 08 million people in Karachi. With the assistance of Pakistan Rangers Sindh and Law Enforcement Agencies, KW&SC has successfully demolished 243 illegal hydrants, seized 300 tankers, arrested 180 persons, and lodged around 200 FIRs against the miscreants.
Moreover, 3700 illegal water tankers came under the legal fold of KW&SC and are provided with QR codes and a tracking system. Additionally, subsidized water tankers for water supply are provided to areas with limited access to clean water, reducing reliance on unauthorized and informal sources.
Through strategic measures, such as Hydrant Management Cell, Upgradation of Water supply channels and other initiatives, KW&SC has achieved a substantial increase in revenue amounting to Rs. 1.65 billion while maintaining consistent water supply levels. This accomplishment reflects the organization's commitment to financial sustainability and service excellence.
A state-of-the-art Hydrant Management Cell has been established at KW&SC to fully digitize supply of water through 07 legal hydrants of KW&SC. The Hydrant Management Cell ensures prompt delivery to consumers through trackers and QR-coded receipts, enhancing transparency and efficiency in water distribution. Resultantly, the revenue of KW&SC has been increased to Rs. 180 million from Rs. 70 million due to such digitization.
KW&SC has initiated digital transformation through the introduction of an Annual Tendering System. This initiative enables faster project initiation and real-time tracking of work progress, enhancing both accountability and efficiency.
A biometric attendance system has been introduced to ensure efficient workforce management and accountability, contributing to improved organizational efficiency. This system will ensure employees punctuality and availability for smooth working of the organization.
KW&SC has forged partnerships with Aqua de Portugal (Lisbon) and HBL to explore water infrastructure development projects. Additionally, participation in Global Water Summit and becoming a member of the prestigious Steering Committee for the 300 Global Water Leaders Group reflect KW&SC's commitment to thought leadership in advancing water management practices and infrastructure development with collaboration on national and international scale.
The Transformative Carbon Asset Facility (TCAF), launched by the World Bank in 2016, supports countries in reducing greenhouse gas (GHG) emissions through sustainable projects.
In Karachi, the Karachi Water and Sewerage Corporation (KWSC) aims to secure up to $40 million in grants from TCAF fund in acknowledgment of KW&SC’s commitment to rehabilitate and expand three aging sewage treatment plants—TP-I, TP-II, and TP-III—and to construct new facilities like TP-IV and West Karachi Water Recycling Project-1. Backed by the World Bank, Asian Development Bank, and Asian Infrastructure Investment Bank, these efforts will improve water and sanitation services while significantly reducing GHG emissions in the region. The Karachi Water and Sewerage Corporation (KWSC) is additionally enhancing energy efficiency at the Dhabeji Water Pumping Complex, which serves over 15 million residents, through low-cost energy-saving measures and installation of 2.5 MW solar PV system. Furthermore, KWSC is also building staff capacity to navigate carbon markets, fostering innovation, and positioning itself as a leader in sustainable urban water management and climate change mitigation.
The Karachi Water & Sewerage Corporation (KWSC) Internship Program offers students and recent graduates a valuable 8 to 12-week opportunity to gain hands-on experience in water management, sanitation services, and public administration. Interns collaborate with professionals across various departments, engage in project-based learning, and develop both technical and soft skills while participating in community outreach initiatives.
Ideal candidates are those in their final year or recent graduates from fields such as Engineering, Environmental Science, Public Administration, IT or Business Administration, with a strong commitment to community service. A modest stipend is provided, and a certificate is awarded upon completion, with potential future employment opportunities for outstanding interns.
The Young Leaders Program (YLP) introduced by the Karachi Water and Sewerage Corporation (KW&SC) aims to harness the potential of recent graduates from various universities in Karachi, specializing in a range of academic disciplines. The goal of this Program is to place graduates in specialized positions within several departments of KW&SC.
Graduates in Electrical, Mechanical, and Civil Engineering will be assigned to key operational sites such as Pumping Stations Complex, Water Quality Stations, Chlorination Centers, and Filtration Plants. The Public-Private Partnership (PPP) Node and the Finance Department will benefit from the contributions of those with degrees in accounting, finance, and economics. Graduates in Women Studies, Social Development Studies and Environmental Engineering will assist the Environmental & Sustainability Department. HRM, Marketing, and IT specialists will play a key role in KW&SC's Institutional Development and Rebranding initiatives. This program not only offers valuable professional experience to young talent but also supports KW&SC's strategic goals across various domains.
The Karachi Water & Sewerage Corporation (KW&SC) has established the Fareeda Salam Women Development Center (FSWDC), named after its first female Managing Director, with an annual budget of Rs. 10.5 million. This center aims to address gender gaps within the organization, creating a more inclusive work environment for female staff.
The center is equipped with facilities like a daycare, rest room, prayer area, kitchen, and tailored workspaces. The FSDC is led by a Gender Specialist and will implement a comprehensive Gender Action Plan (GAP). Additionally, it will oversee the creation of ten dedicated washrooms for female staff in KW&SC offices across Karachi, demonstrating a strong commitment to gender equality and inclusion.
The Karachi Water & Sewerage Corporation (KW&SC) has taken a significant step towards enhancing its operational efficiency by procuring 52 pairs of Suction and Jetting Trucks from Italy. To effectively manage this fleet, KW&SC has established a robust Fleet Management System grounded in global best practices.
This system focuses on the supervision and maintenance of not only the new trucks but also generators and staff vehicles, ensuring optimal performance across Karachi. Key components of the system include.
By implementing these innovative solutions, KW&SC aims to significantly improve the efficiency of its sewerage services, ensuring timely and reliable responses to community needs while reinforcing its commitment to sustainable urban infrastructure.
The Center for Research, Reforms, and Innovation (CERRI) built in collaboration with Karachi Water and Sewerage Services Improvement Project (KWSSIP) is the development arm of Karachi Water and Sewerage Corporation (KW&SC) and it will enhance the KW&SC’s capabilities by identifying best practices in water management and providing evidence-based policy recommendations.
CERRI will offer training programs for staff capacity building, facilitate partnerships with government agencies and NGOs to attract investment, and develop monitoring frameworks for initiatives. Additionally, it will create community awareness campaigns on water conservation and explore innovative financing models. These efforts will help KW&SC improve service delivery and sustainability in Karachi's water and sewerage management.
Under the dynamic leadership of CEO Engr. Syed Salahuddin Ahmed, KW&SC is committed to creating a safe and inclusive workplace for all employees. In this regard, KW&SC has a notified Harassment Committee which aims to address and resolve issues related to harassment, discrimination or retaliation at the workplace.
This initiative is a step forward in our commitment to transform KW&SC into a leading utility where individuals from diverse backgrounds can thrive. By fostering a vibrant, financially viable, and administratively autonomous organization, we contribute to advancing international goals and the Sustainable Development Goals (SDGs), particularly in promoting gender equality and ensuring a secure work environment for everyone.
According to further efforts and improvement of the services, the Grievance Redressal Management (GRM) Cell has recently been established to facilitate the citizens of Karachi. This initiative demonstrates KW&SC's commitment to addressing the concerns of Karachi's residents.
The GRM Cell will provide a streamlined process for citizens to voice their grievances, ensuring timely responses and effective resolutions. By enhancing communication channels, KW&SC aims to foster greater transparency and accountability in its operations. This proactive approach reflects our dedication to improving service delivery and building trust within the community.
